来源：NTU
The aim of the MSc (KM) programme is to provide graduates who have relevant work experience with advanced professional training and postgraduate education in Knowledge Management.
This Master's programme caters for working professionals who are dealing with an information-intensive environment and who want to further their career in modern knowledge-based organisations.
The focus of this programme covers management, technology and information topics essential for meeting the demand of employers in Singapore and the region for well-rounded knowledge professionals. In addition, flexibility in the three-tier programme structure meets the needs of students in wanting relevant core skills and further developing specialised knowledge in order to thrive in the new knowledge economy.
Course Structure
Students of the MSc (KM) programme can choose to study by:
Coursework and Dissertation
Coursework Only
Each subject in the curriculum is assigned 3 academic units (AU), with the exception of Professional Seminar and Knowledge Management Research Project that are assigned 2 and 6 academic units respectively.
A three academic unit course comprises 39 contact hours of lectures, tutorials and laboratory work. With the introduction of the Academic Unit System, the student will accumulate the required AU over the period of study
Academic Units

Core Subjects: 9

Project: 6

Group A Electives: 6

Total Number of AU Required to Graduate: 33

Group B Electives: 12

A total of 6 AUs is accumulated for successful completion of the Knowledge Management Research Project that includes the submission of a dissertation.

Duration of Programme
The part-time programme can be completed within two academic years (four semesters).

Admission Requirements
Applicants seeking admission to the MSc (KM) programme must have:
A good Bachelor's degree in any discipline, and
Preference is given to applicants with working experience in information and knowledge-related fields.

Curriculum
In the first year, students take three core subjects in the first semester and two group ‘A' electives in the second semester. In the second year, they take two group ‘B' electives per semester in addition to the Knowledge Management Research Project.

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Coursework and Dissertation Option

Students choose three core subjects, six electives and a project for which a dissertation is submitted. The three core subjects provide the common essential knowledge of the information and knowledge management.
Building on this foundational knowledge, students take elective subjects to specialise in an area appropriate to a particular knowledge management profession.
General Electives
Students choose two of the Group A electives that provide the basic competencies for their
intended area of concentration.
Subsequently, they choose four of the Group B electives for concentration. Two of these four electives may be chosen from courses offered in the MSc (Information Studies) programme or other Master's level courses offered in the School of Communication & Information or in other schools in the University, subject to approval of the Dean.

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Coursework Only Option

Students choose three core subjects, eight electives, of which one is the compulsory
K6099 Critical Inquiry in Knowledge Management.
General Electives
Students choose two of the Group A electives that provide the basic competencies for their
intended area of concentration.
Subsequently, they choose six of the Group B electives for concentration. Two of these six electives may be chosen from courses offered in the MSc (Information Studies) programme and other Master's level courses offered in the School of Communication & Information or in other schools in the University, subject to approval of the Dean.

Compulsory Core Subjects

K6101 Foundations of Knowledge Management

K6102 Knowledge Management Tools

K6103 Professional Seminar

Group ‘A' Electives
Select any 2 from the list:
K6111 Information & Knowledge Sources

K6112 Communication & Organisational Behaviour

K6113 Internet Technologies & Applications

K6114 Human Capital Management

Group ‘B' Electives
Coursework and Dissertation students will select any 4 from the list:
Coursework Only students will select any 6:
K6099 Critical Inquiry in Knowledge Management (compulsory for Coursework Only Students)

K6121 Business Intelligence

K6122 Electronic Records & Document Management

K6123 Electronic Commerce & Knowledge Management

K6124 Technopreneurship & Venture Creation

K6125 Knowledge Discovery & Data Mining

K6126 Knowledge Management Measurement

K6127 Knowledge Management in the Public Sector

K6128 Communication Management & Leadership

K6129 Learning Organisation

K6130 Knowledge Classification & Organisation

K6131 Intellectual Capital

K6191 Special Topic 1

K6192 Special Topic 2
Not all the elective subjects will be offered in any given semester. While the Division will endeavour to offer as many elective subjects as possible, it cannot guarantee that students will be able to take all the elective subjects of their choice.

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Description of Core Subjects
K6101
Foundations of Knowledge Management
Conceptual framework: concepts and complexities of knowledge, forms and sources of knowledge, contributions of intellectual capital and intangible assets. Theories and principles of knowledge management: different perspectives of knowledge management, steps in the KM process, and organisational enablers for sharing and managing knowledge. Strategies for implementing knowledge management programs and Knowledge management practices:
case studies of successful implementation of knowledge management initiatives.
K6102
Knowledge Management Tools
Electronic Document Managements (EDMS), Customer Relationship Management (CRM), workflow, content management, business intelligence tools, search engines and intelligent agents. Mind mapping, idea processors, and taxonomy builders. Knowledge Portals, intranets, and collaboration and learning tools. Establishing knowledge management infrastructure. Evaluation criteria. Selection criteria for knowledge management tools.
K6103
Professional Seminar
Series of seminars will be conducted to provide an overview of the areas related to the field of knowledge management. Speakers will be drawn from academia, industry and professional organisations. Method and approaches to research and development suitable in the field of knowledge management will be covered and case studies of implementation of knowledge management will be shared.
Electives - Group ‘A'
K6111
Information & Knowledge Sources
Primary, secondary, and tertiary information sources in print and electronic formats. Internal versus external knowledge sources for decision making. Best practices. Information services and tools. Basic concepts of information storage and retrieval systems. Design and structure of information systems. Information and knowledge organisation: classification, cataloguing, taxonomies and metadata. Searching: search strategies and information retrieval.
K6112
Communication & Organisational Behaviour
Individual and group behaviour within an organisation. Individual attributes such as perception, personality and attitudes, motivation and learning. Groups as entities in the organisation. Organisation communication models. Four directions of organisation communication. I Interpersonal communication, decision-making, organisational politics and stress, organisational change. Barriers to organisational communication. Communication in hi-tech or e-organisations.
K6113
Internet Technologies & Applications
Basic networking concepts including local area networks and wide area networks. TCP/IP addressing, routing and supporting protocols. Network design, security and management. Web based architectures and applications including portals, spiders and web services. Client-side technologies - XHTML, JavaScript, cascading style sheets, Dynamic HTML. Server-side technologies- scripting languages, XML, databases.
K6114
Human Capital Management
Characteristics of the knowledge-intensive, people-rich organisation in a knowledge-based economy. Dynamics of organisational culture. Organisational strategy and human capital management. Human capital needs and requirements planning. Recruitment and selection. Compensation management and performance measurements. Rewards and motivation. Training and development. International human capital management.
Electives - Group ‘B'
K6099
Critical Inquiry in Knowledge Management
Role of critical thinking, evaluation and research in formation and knowledge work; Steps in carrying out a (research) project: problem identification, theoretical framework, methodological design, data collection and analysis; Developing a research proposal; Communicating research results; Assessment and use of results of research studies. Critique and review of research studies; Ethical concerns and issues associated with research.
K6121
Business Intelligence
Role of business intelligence in the corporate environment. Characteristics of competitor, competitive and social intelligence. Relationship between business intelligence and growth opportunities, political, economic and social environments. Business intelligence strategies and systems. Business intelligence in various contexts: product-oriented, customer-oriented, financial and behavioural context. E-intelligence, Internet and the Web-based strategies. Ethical issues related to business intelligence.
K6122
Electronic Records & Document Management
Introduction to document management systems. Workflow, scanning and optical recognition technology. Form processing, image compression and image enhancements. Business process re-engineering. Electronic document methodologies. Design and development of document management systems. Implementation of document management systems and workflow. Technical support. Retrospective conversion.
K6123
Electronic Commerce & Knowledge Management
Introduction to electronic commerce. Impact of knowledge management on electronic commerce. B2C and B2B electronic commerce. Electronic Data Interchange (EDI). Electronic commerce Business Models. Electronic commerce Security: Cryptography, digital signature, certificate authorities. Electronic commerce payment systems, Secure Socket Layer (SSL), Secure Electronic Transactions (SET), cybercash and digital cash, electronic wallets. Website design and evaluation, legal issues in electronic commerce, mobile commerce.
K6124
Technopreneurship & Venture Creation
Entrepreneurial culture. Diffusion of innovation. Monitoring the technological environment. Marketing of new, innovative products and services. Market research methods, marketing strategies, pricing analysis, and promotional techniques. Evaluating and formulating business plan, raising initial capital, forming management team and attracting talent. Specific challenges of technopreneurial start-ups.
K6125
Knowledge Discovery & Data Mining
Techniques and methods for extracting information and knowledge from large amounts of data. Statistical methods; Cluster analysis; Machine learning methods: decision trees and tree induction, rule induction, nearest neighbour categorisation, Bayesian learning, neural networks, genetic algorithms. Text mining and Web mining. Knowledge discovery in databases and data warehouses. Application to knowledge management. Data mining software.
K6126
Knowledge Management Measurement
Role of performance measurement in knowledge management. KM performance measures:
financial dimension, customer relationship dimension, critical success factors, Balance Scorecard, Intangible Assets Monitor, and Business Excellence Model. Requirements for developing and deploying appropriate measures. Implementation of performance measures: Examples of the key indicators and practices of successful companies of using KM performance measures: Skandia's Business navigator, IC index, APQC guidelines, and different perspectives on using BSC.
K6127
Knowledge Management in the Public Sector
Overview of knowledge management and its importance to the public sector. Knowledge management strategies. Case studies, best practices and lesson learned. Professional development opportunities for Knowledge Professionals within the public sector. Knowledge management measurements and their applicability to the public sector. Customer focus,
process improvement, organisational culture and change.
K6128
Communication Management & Leadership
Effective leadership, setting directions, alignment of critical constituencies, creating organisational value system. Leadership styles, traits, and characteristics. Motivation, performance and productivity. Developing intellectual capital, staff development and training. Promoting organisational creativity and innovation. Organisational knowledge creation, sharing, transfer and usage. Interpersonal and group dynamics, power and politics, organisational culture and change.
K6129
Learning Organisation
Creating and managing an innovative and learning organisation. Organisational analysis and organisation design. Organisation culture and change. Training and learning. The core capabilities and disciplines of learning organisations. Mental models and ladder of inference. The core capability of generative conversations. Balancing inquiry and advocacy. Building shared vision. Understanding complexity – an introduction to systems thinking and levels of perspective.
K6130
Knowledge Classification & Organisation
Theoretical foundations for organising knowledge: epistemologies, knowledge structures, taxonomies, and ontologies. Resource Description and content representation: use of controlled vocabularies, subject analysis, and classification. Access mechanisms and services: functions of indexes, information retrieval, knowledge mapping, and information architecture. Role of Standards in Organising Information for Knowledge Management: bibliographic tools, encoding standards, and technical standards.
K6131
Intellectual Capital
Measurement, valuation, legal protection and management of knowledge assets. Intellectual assets vs. intangible assets. Hidden value of intangible assets. Return on investment in knowledge management initiatives. Skandia's IC Navigator; Intangible Asset Monitor. Valuation of knowledge assets: income approach, market approach and cost approach. Intellectual property management strategies and systems; disclosure and corporate governance. Best practices in
intellectual capital management.
K6191
Special Topic 1
Subjects in special areas of knowledge management not covered in the above list may be offered occasionally according to the special interests of staff members and visiting staff.
K6192
Special Topic 2
Subjects in special areas of knowledge management not covered in the above list may be offered occasionally according to the special interests of staff members and visiting staff.

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Dissertation Knowledge Management Research Project
Harnessing the knowledge, skills and attitudes acquired in the courses and applying them to solve KM-related research problems, create new knowledge or develop new KM products or services is an essential part of the programme. In this respect, each student is mentored by a staff member in a project leading to a dissertation of up to 15,000 words. The Project can be in any area of the KM discipline. However, students are advised to work on a project that is related to their work or professional development.

境内服务项目包括：
提供大学留学项目咨询；
提供大学面试前培训[包括：面试流程、问题类型、答题技巧等]；
负责个性化递申思路指导；
代办毕业证书公证、成绩单公证；
代办大学申请材料[大学申请表、留学意向书、个人简历等]；
代办高端专业申请文书的修改、润色、成型与翻译
代办大学语言、Foundation以及大学专业录取通知书；
协助办理因私护照；
代办境外医疗及以外伤害保险；
代办留学签证；
提供行前培训[日常学习、生活介绍]；
代购赴新加坡留学生机票；
国内集体送机。

境外服务项目包括：
提供境外专人机场接机服务；
提供电话供学生给家里报平安；
安排学生住进学生公寓，并协助学生签署租房协议；
协助学生办理入学注册手续；
代办学生证、学生学期车票；
代办新加坡境内医疗、以外伤害保险手续；
代办银行开户手续；
协助学生购买日常生活用品；
提供转学、转专业、转学分咨询；
代办留学签证续签、留学签证转工作签证；
协助解决在新加坡遇到的生活、学习问题。



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权威专业的留学信息服务平台

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